The extensive knowledge of the Digital Rapids Technical Support team ensures that users of Digital Rapids products have the answers they need, when they need them. For online support resources, please use the links to the left, also described below, to find the information you're interested in.
Software and Driver Downloads
Downloads can be found in the appropriate online support page for each product – the Stream family of products (including Flux cards, StreamZ and StreamZHD systems, and Stream software), StreamZ Live streaming encoders, TouchStream portable appliances, Digital Rapids Transcode Manager, Digital Rapids Broadcast Manager, or Digital Rapids C2. Note that hardware drivers are included with Stream Software downloads, and are not downloadable separately from the Stream Software.
E-mail is the best method of contacting us for support-related inquiries. When your message is received, you will receive a response from one of our world-class product support specialists. Click here for the e-mail address of Digital Rapids Technical Support in your region. Telephone contact info for each regional support office is also listed in our Support Contacts page.
If you have a new Digital Rapids product and have not yet registered it as part of the installation process, please complete the information in the Registration area. It is important to register your Digital Rapids product to ensure you have the correct registration key for the software you require, and to ensure that we have the necessary information to provide you with the highest level of support possible.
Additional Support Resources
For system requirements, user manuals and other support resources for the Stream family of products (including Flux cards, StreamZ and StreamZHD servers, and Stream software), StreamZ Live streaming encoders, TouchStream portable appliances, Digital Rapids Transcode Manager, Digital Rapids Broadcast Manager, or Digital Rapids C2, please choose the appropriate online support page from the links to the left. Information about Software Maintenance and Support terms are available here. The Knowledgebase provides articles with tips and the answers to a variety of frequently asked questions about Digital Rapids products.
Digital Rapids Technical Support may direct you to download TeamViewer so that they can provide remote support. If they do, you can download the Digital Rapids TeamViewer application using this link.